Privacy policy

Privacy Policy

Our House Holdings (Pty) Ltd t/a Mabel™

Last Updated: 23 April 2026

Your privacy is important to us, and we are committed to protecting your personal information.This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us.

By using our website or services, you agree to the collection and use of your information as described below.

1. Information We Collect

We may collect the following personal information:

- Contact details (name, email address, phone number)

- Billing and shipping addresses

- Payment information (processed securely via third-party providers)

- Order and transaction history

- Account information (if you create an account)

Communications with us (emails, messages, support requests)
Device and usage information (IP address, browser type, cookies, and site activity)

2. How We Collect Information

We collect personal information:

- Directly from you when you place an order or contact us

Automatically through cookies and website tracking tools
From trusted service providers (such as payment processors and Shopify)

3. How We Use Your Information

We use your personal information to:

- Process and deliver your orders

- Communicate with you about your order or enquiries

- Provide customer support

- Improve our website and customer experience

Send marketing communications (only if you opt in)
Detect and prevent fraud or misuse

4. Sharing Your Information

We may share your information with trusted third parties, including:

- Shopify (our e-commerce platform)

- Payment processors

- Courier and delivery partners

- Marketing and analytics providers

These parties only receive the information necessary to perform their services and are required to protect your data.

We may also disclose information where required by law.

5. Shopify Hosting

Our store is hosted on Shopify, which provides us with the platform to sell our products.

Your data may be stored through Shopify’s data storage, databases, and general applications. Shopify processes your information in accordance with its own privacy policy.

6. Cookies & Tracking

We use cookies and similar technologies to:

- Improve your browsing experience

- Understand how you use our website

- Provide relevant marketing and advertising

You can manage or disable cookies in your browser settings.

7. Your Rights

In accordance with the Protection of Personal Information Act 4 of 2013 (POPIA), you have the right to:

- Access your personal information

- Request correction of inaccurate information

- Request deletion of your information